Privacy Policy

When you use our website, schedule consultations, request a callback, or receive in-person clinical services, we may collect:

• Personal Identification Data: Full Name, Date of Birth, Gender, Contact Number, Email Address, Residential Address, and Emergency Contact details.
• Medical & Health Information: Symptoms, medical history, past diagnoses, treatment plans, prescriptions, diagnostic lab tests, and imaging records.
• Insurance & Government Scheme Data: Ayushman Bharat (PMJAY) ID, CGHS/ECHS/ESI card numbers, TPA insurance policy details, and claim authorization forms.
• Technical & Usage Data: IP address, device type, browser information, pages visited, and cookies necessary for website functionality and security.

Your personal and medical information is processed exclusively for legitimate healthcare operations:

• Facilitating doctor appointments, OPD bookings, and emergency triage.
• Providing inpatient (IPD) and outpatient (OPD) medical care, non-invasive cardiac treatments, and diagnostic evaluations.
• Processing cashless hospitalisation claims with TPAs, private insurers, and government welfare schemes (PMJAY, CGHS, ECHS).
• Transmitting automated appointment reminders, lab reports, follow-up schedules, and health advisories via SMS, WhatsApp, or Email.
• Complying with statutory medical registers, legal obligations, and clinical quality audits (NABH standards).

We never sell or rent your personal or medical data to third-party advertisers or data brokers. Disclosures are made strictly on a need-to-know basis to:

• Treating Doctors & Medical Staff: Multidisciplinary care teams directly involved in your clinical diagnosis and treatment.
• Diagnostic Laboratories & Imaging Partners: Certified internal and external diagnostic specialists fulfilling your requested tests.
• Insurance Companies & TPAs: Authorized Third Party Administrators to settle cashless claims upon your explicit consent.
• Statutory Authorities: Regulatory or law enforcement authorities when mandated by applicable law or public health notifications.
• Analytics & Advertising Partners: This website uses Google Analytics and the Meta (Facebook) Pixel to measure how pages are used and how effective our advertising is. These tools receive technical data such as your IP address, device and browser type, the pages you view, and whether you submitted an enquiry form. They never receive your medical records, diagnosis, treatment details, or anything you discuss with a clinician. You can block them with browser privacy settings or an ad blocker without affecting your ability to use this site or contact the hospital.

We implement industry-standard physical, technical, and administrative controls (including SSL encryption, role-based access, firewalls, and secure electronic health record systems) to protect your Sensitive Personal Data/Information (SPDI) against unauthorized access, loss, or misuse. Medical records are retained in compliance with National Medical Commission guidelines and statutory retention periods.

Under applicable data protection laws, you hold rights regarding your personal information:

• Right to Access: Request a copy of your personal data and summary of medical records.
• Right to Correction: Request the correction or updating of inaccurate contact or demographic information.
• Right to Withdraw Consent: Opt out of non-clinical communications (e.g. promotional newsletters or informational messages).

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal data, you may reach out to our designated Data Protection & Grievance Officer: